Welcome to our digital playbook

Please note that this site is under development in a number of areas.
Bear with us!

A guide on how to use digital ways of working to improve outcomes for Birmingham’s citizens, businesses and staff.

This playbook has been developed to provide staff with a single source of best practice information, resources and templates for working in user centered, agile ways – as set out in our digital strategy.

It is here to support you as well as for you to share your learning, good practice and resources so that together we can help build great digital services in a consistent way that people prefer to use.


Delivery

Our methodologies, approaches and tools that support the effective delivery of our programmes and digital projects and their adoption by service users.

The latest delivery content is listed below. You can also view all delivery related articles.


Products

Information and resources to create fit for purpose and fit for use, digitally enabled products, user experiences and service outcomes.

The latest product content is listed below. You can also view all product related articles.


Community of Practice

Join our digital CoP. It’s an open community of digital doers and thinkers with a shared interest in developing our digital capabilities and knowledge.

The latest CoP content is listed below. You can also view all CoP related articles.