We want people’s experiences of our services to be positive and seamless. That means creating great services that are accessible to everyone.
Our digital strategy sets out our aim to make the best use of digital, data and technology that will make our services even better for the people that depend on them. We will work in ways that put citizens and businesses at the centre of how we design and deliver better online services.
This playbook has been developed to provide staff with a single source of best practice information, resources and templates for working in user centered, agile ways – as set out in our digital strategy. It is here to support you as well as for you to share your learning, good practice and resources so that together we can help build great digital services in a consistent way that people prefer to use.
We’ve made it public so that anyone inside or outside of Birmingham City Council can comment and suggest changes to it. We want to shape and improve the playbook as we grow and develop our digital service and capabilities and need your help to do that!
Our principles
Our principles underline and guide our approach
User-focused
We put citizens, communities, businesses and organisations at the centre of everything we do.
Collaborative
We support collaboration across the council and with our partners to co-ordinate our work and act with one voice.
Open and transparent
We make decisions based on data and evidence and publish our targets and results.
Innovative
We embrace new ways of working and continuously modernise our tools and technology.
Secure
We work tirelessly to secure all the data and information that we use.