Before you start conducting your user research, you should know what you want to achieve from it. Once you are clear on your purpose, you can move onto writing your plan. The following 3 steps can help you to structure…
What is a diary study? A diary study is a method of longitudinal research. It collects data about how participants behave and experience particular scenarios over a period of time. In a diary study, participants self-report their experiences by logging…
About observations Observations are about more than just looking and listening. They are about assessing your participants’ behaviours and interactions. You want to see how participants make decisions, carry out tasks and react to situations. Planning an observation Planning is…
Creating a user research plan at the start of a project phase will help you to outline what you need to consider before you recruit participants and conduct your user research. Your plan will need to consider: the purpose of…
What user research reports are User research reports are a common deliverable at the end of every user research project. You use them to summarise the methods you used, your findings and your recommendations. A well-crafted user research report will…
About user researchers Our user researchers plan, design and carry out research activities with users. Their work can help us get a deep understanding of the people that use government services. This research helps to inform: policy proposition service content…