Introduction We use project weeknotes to help us keep both people that are involved in our projects updated on our progress as well as share our work more widely on a regular basis with people that are less directly involved…
At the CoP session on 2 March, Richard Smith, Lead User Researcher, Methods shared with us his thoughts on what good user research looks like, why it is important and how it has been applied practically to the Custome Programme,…
At the CoP session on 31 March 2022, Gary Hurdman, software developer in BCC’s digital team explains about the role of RPA (Robotic, Process Automation) – what it is, what it does and and why it is becoming increasingly important…
At the CoP session on 27 April 2022, Lauren Tombs and Lisa Birkett from Methods, shared with us a fascinating insight into the world of a product owner as well as reflecting on how we are applying this on key…
At the CoP session on 25 May 2022, Raj Mack, Head of Digital City and Innovation, shared his thoughts on what it means for Birmingham to be a digital city, what plans are in place and why that is important…
Aim Once we have a project set up and the team lined up we are ready to kick off! The kick off is the team’s opportunity to: align on the aims of the project and the methodology agree how you’ll…
Introduction A delivery manager is accountable for the delivery of products and services. They aim to deliver products and services in an iterative way and deliver value to customers. Delivery managers work at the heart of teams to provide delivery…
What is a discovery? When delivering digital projects we break up the work into four phases, starting with Discovery. It’s the first phase of the service design and delivery process. It’s about: understanding the problem that needs to solved before…
What is agile delivery Agile delivery enables us to build products and services quickly, test what has been built regularly and improve (iterate) on the work based on regular feedback from users and what the data and evidence is telling…
Introduction Participants are the people you recruit to take part in user research. For our user research to be effective, they should be people who use, or be likely to use, Birmingham City Council services. It is also important to…