When you do user research, you must always have ‘informed consent’ from your participants. You will need a record from them to show that they understand your research and that they have agreed to take part in it. You can…
User research interviews are a form of qualitative research method. They help you learn more about: different types of participants their circumstances how they use a service what they need from the service The purpose of an interview is to…
Read the discussion guide User researchers use a discussion guide during interviews. This works as a loose script to assist the researcher during the interview. It ensures that all key questions and areas of interest are covered. The discussion guide…
Why do we do user research? User research is used to uncover any frustrations people have when they use products and services. It focuses on understanding: the context people work in their behaviour what their needs are We often refer…