At the CoP session on 2 March, Richard Smith, Lead User Researcher, Methods shared with us his thoughts on what good user research looks like, why it is important and how it has been applied practically to the Custome Programme,…
At the CoP session on 31 March 2022, Gary Hurdman, software developer in BCC’s digital team explains about the role of RPA (Robotic, Process Automation) – what it is, what it does and and why it is becoming increasingly important…
At the CoP session on 27 April 2022, Lauren Tombs and Lisa Birkett from Methods, shared with us a fascinating insight into the world of a product owner as well as reflecting on how we are applying this on key…
Aim Once we have a project set up and the team lined up we are ready to kick off! The kick off is the team’s opportunity to: align on the aims of the project and the methodology agree how you’ll…
Introduction A delivery manager is accountable for the delivery of products and services. They aim to deliver products and services in an iterative way and deliver value to customers. Delivery managers work at the heart of teams to provide delivery…
What is a discovery? When delivering digital projects we break up the work into four phases, starting with Discovery. It’s the first phase of the service design and delivery process. It’s about: understanding the problem that needs to solved before…
What is agile delivery Agile delivery enables us to build products and services quickly, test what has been built regularly and improve (iterate) on the work based on regular feedback from users and what the data and evidence is telling…
User research interviews are a form of qualitative research method. They help you learn more about: different types of participants their circumstances how they use a service what they need from the service The purpose of an interview is to…
Read the discussion guide User researchers use a discussion guide during interviews. This works as a loose script to assist the researcher during the interview. It ensures that all key questions and areas of interest are covered. The discussion guide…
Below is an example template of a consent form and information sheet that can be used for gaining signed consent ahead of undertaking any user research with participants. Overview We are asking people for help with [Give an overview of…