Welcome to the Digital Community of Practice (CoP). We are a growing community of digital doers and thinkers in Birmingham City Council. We want to create a safe space to share, discuss and learn more about the work we do…
Why do we do user research? User research is used to uncover any frustrations people have when they use products and services. It focuses on understanding: the context people work in their behaviour what their needs are We often refer…
This blog post from Catherine Howe, who is now the chief executive at Adur & Worthing Councils, explains some of the common pitfalls behind big transformation programmes and the problems of false certainty that they often create. 🌐 Visit original web…