Accessibility resources
There are some brilliant accessibility resources and training out there to help you make content user friendly for all, here are a few, we do our best to keep this content up to date but if you spot any content…
Tag user research
Life as a user researcher
At the CoP session on 2 March, Richard Smith, Lead User Researcher, Methods shared with us his thoughts on what good user research looks like, why it is important and how it has been applied practically to the Custome Programme,…
How to get research participants
Introduction Participants are the people you recruit to take part in user research. For our user research to be effective, they should be people who use, or be likely to use, Birmingham City Council services. It is also important to…
How to ask for informed consent
When you do user research, you must always have ‘informed consent’ from your participants. You will need a record from them to show that they understand your research and that they have agreed to take part in it. You can…
How to run a user research interview
User research interviews are a form of qualitative research method. They help you learn more about: different types of participants their circumstances how they use a service what they need from the service The purpose of an interview is to…
Taking notes in a user research interview
Read the discussion guide User researchers use a discussion guide during interviews. This works as a loose script to assist the researcher during the interview. It ensures that all key questions and areas of interest are covered. The discussion guide…
Consent form and information sheet
Below is an example template of a consent form and information sheet that can be used for gaining signed consent ahead of undertaking any user research with participants. Overview We are asking people for help with [Give an overview of…
About user research
Why do we do user research? User research is used to uncover any frustrations people have when they use products and services. It focuses on understanding: the context people work in their behaviour what their needs are We often refer…
How to conduct ethical user research
What ethical user research involves Conducting ethical user research is about ensuring that anyone who participates in user research is treated with care and respect. As a user researcher, you are responsible for: your participants’ safety and well being representing…
How to structure your user research
Before you start conducting your user research, you should know what you want to achieve from it. Once you are clear on your purpose, you can move onto writing your plan. The following 3 steps can help you to structure…